Overview

Pay your bills wherever you are—without the hassle of writing a check—with Online Bill Pay. It's ideal for payments big and small, from rent or mortgage to utilities to the handyman or babysitter.

Features and benefits:

• Schedule one-time or recurring payments and never miss one again
• Pay bills online or on-the-go with your mobile phone
• Relax, knowing that most payments will be delivered in two days or less.

Overview

Remote Deposit Capture, integrated in to the new Access CU Mobile App, eliminates the need to stand in line at a Service Center or mail checks to the Credit Union, giving you the flexibility to conveniently make secure deposits anytime using your mobile device.

Requirements to use Remote Deposit Capture:

• An active account in good standing
• Enrollment in Internet Banking
• The new Access CU Mobile App (this new service will only be available in the new App, not on a PC).

Overview

Wondering whether a check has cleared or if your balances have reached a certain level? Our new system offers personalized alerts that allow you to receive notifications based on account activity, making it easy for you to stay on top of your money.

Features and Benefits

• Use both email and text (SMS) alerts
• Set alerts to trigger when a specific check clears or when you use your debit card.
• Enroll in SMS banking where you can get your balances or history texted to you by sending a simple one-word command.

A. Yes. Our system uses the highest level of protection available, providing the assurance that your accounts are secure.

A. Any single transfer that you have set up will be carried over during the conversion. However, recurring transfers you have set up (such as transfers from checking to savings) will have to be re-established.

A. Under the Transfers tab, you can set up one time and recurring transfers in only a few clicks.

A. Under the Self Service tab, click on “manage account preferences” to see a list of your account nicknames. You can make changes to this list. Click “update preferences” to save them.

A. Our customers can view 180 days (6 months) of transactional history from their Access CU accounts. Check images are available for 90 days.

A. You can pay anyone in the United States who you would normally pay by check. This includes paying bills, but it also includes sending money to people.

A. One of the features of our new system is online bill presentment. This enables you to completely automate your billing by receiving your bills electronically, if your biller offers e-bills.

A. Yes. Beginning April 17, 2019, the new system will build up bill pay history going forward. On an ongoing basis, it will retain 18 months of history.

A. Unlike the old system, which deducted funds on the day you scheduled the payment, the new system will deduct funds on the day the payment is received by your biller. It is important to keep this in mind, so you don’t think those funds are available to you and end up overdrawing your account.

A. You can get assistance any number of ways. Internet Banking offers secure communication option with our Member Service Department. This is ideal if you have a question about a particular transaction. You can also get assistance through easily accessible Help screens or by calling our Access Bill Pay support hotline.